Terms and Conditions

By shopping with us, you agree to our terms and conditions set here.

Please read these terms carefully and make sure that you understand them, before ordering any products from our site. Please note that before placing an order you will be asked to agree to these terms. If you refuse to accept these terms, you will not be able to order any products from our site.

Age of Consent

The purchase of certain products and services made available on the Website are subject to age requirements specified by law. We are not permitted by law to supply these products or services to individuals who do not satisfy these age requirements and, if you are underage, you must not attempt to order these products or services through the Website. In particular, please note that age restrictions apply in the UK to the purchase of the products and services listed below. By placing an order for any of the following products or services you confirm that you (and, if different, the recipient of the product and/or service) satisfy the age requirements necessary to buy that product or service:
Videos and DVDs. Videos and DVDs can only be purchased by, and for, individuals who satisfy the British Board of Film Classification or other age classification criteria applicable to the relevant video or DVD. Videos and DVDs can only be purchased by, and for, individuals who satisfy these age classification criteria.

Contract Formation

All orders made by you through the Cosmokiss website are subject to acceptance and availability. We may choose not to accept your order for any reason.

Prices of products are correct at the time of entering information however, we reserve the right to change prices without prior notice (although we will inform you if any such price change affects your order).

If you supplied us with your email address when entering your payment details we will notify you by email as soon as possible to confirm that we have received your order. During the checkout process, you will be asked to complete your payment details. All fields indicated as compulsory must be completed. Please note that we will collect and store your information, using an encrypted secure payment mechanism and will only use your information in accordance with our Privacy Policy.

All card payments are subject to authorisation by your card issuer and we take payment when we accept your order shortly before dispatch. If your payment is not received and you have already received the products you ordered from us, you must pay for the products or return those products to us in accordance with reasonable return instructions that we provide to you and in the same condition that you received them at your own expense.

If you do not do this within 30 days of the date on which we cancel your order, we may collect or arrange for collection of the products at your expense. We reserve the right to charge you for any and all damage to (or other adverse interference with) any products that are the subject of an unpaid order. If Cosmokiss cannot supply you with the product or service you ordered, we will not process your order, inform you of this in writing (including e-mail) and, if you have already paid for the product or service, refund you in full as soon as reasonably possible.

Cancellation

To cancel a contract in accordance with your legal right to do so, you just need to let us know that you have decided to cancel. Cosmokiss will refund any money paid by you after any products, which have been delivered to you, when returned to us. In the case of damaged or incorrectly supplied goods, we may offer you a replacement product. Any refunds given by us will be made to the debit/credit card account provided when you place your order and will be subject to our right to with hold amounts for products which are damaged on return. Please see our Returns Policy for more information.

Data Protection

Cosmokiss is compliant with the Data Protection Act. We only use your personal information in accordance with our Privacy Policy. We will not pass on your details to any third party without your prior consent. When you place an order you give us consent to share your name and email address so we can send you a single email inviting you to review Cosmokiss.

Product Descriptions

Cosmokiss has taken reasonable precautions to try to ensure that prices quoted on the Website are correct and that all products have been fairly and accurately described. However, when ordering please note that:

  • Orders will only be accepted if there are no errors in the description of the goods and their prices as advertised on this Website;
  • All prices are displayed in pounds Sterling inclusive of UK VAT where applicable.
  • Packaging may vary from that shown on the Website;
  • The sizes shown on the Website are approximate only and may vary slightly;
  • Colours of our products are displayed as accurately as possible on the Website, the actual colours you see will depend on your monitor and we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery.
  • All items are subject to availability. We will inform you as soon as possible if the product(s) you have ordered are not available and we may offer alternative product(s) of equal or higher quality and value.

Payment

We only accept payment in UK Pound Sterling (GBP). Customers outside the UK will be billed in Sterling.
We accept cardinity and the following cards as well as PayPal payments:
MasterCard / Visa / Visa Delta / Maestro / American Express