Returns Policy

Cosmokiss where start and finish with the customers.

We offer a one year warranty on everything, if the item develops a fault within three months we can offer a refund or exchange, after three months, it is an exchange only.

Replacement faulty items are sent back out to our customers FREE of charge.

If item has a faulty, there is a freepost address you may use within the first month of purchase. Please email us for the address.

The freepost address is only for the use of returning faulty items from within the UK. When we receive the item back here it will be checked, if the item is not faulty and the freepost address has been used, then there will be a charge of £3.50 plus vat for the cost of postage.

If you based outside of the UK we do not cover any postage charges to return items back to us under any circumstances.

Any discrepancies or damaged items need to be reported within 36 hours of being delivered.

Items received that are incorrect must not have the products packaging opened, we must be notified as soon as it is convenient and we will advise full instructions for an exchange. Incorrect products received with security seals or sealed packaging which are opened by the customer cannot then be returned for an exchange as they have been accepted by the customer.

Customer Exchanges and Faulty items

If a customer returns an item because they don’t want it and they want an exchange the redelivery charges apply.

If a customer returns an item for an exchange due to a fault there is no charge for sending a new item back to them. It will be returned to your customer via our tracked service.

If an item is returned and found not to be faulty. Customer will be charged postage to return the item to them.

Policy Unused items

Due to the obvious health and hygiene implications with adult goods. For the goods to be returned if they are not broken the following terms have to be met.

  1. The goods must be unused.
  2. The goods must be returned in original condition & packaging.
  3. Goods that are not heat sealed in the box are non refundable and non exchangeable.
  4. Items supplied in sealed packaging that have been opened are non refundable and non exchangeable.
  5. The goods must be received back within 14 days from the day received your order.
  6. Lingerie and items of clothing are non refundable and non exchangeable.
  7. Videos and magazines are non refundable and non exchangeable.

If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods.

For returning items that are not broken, Please fill out a returns form Click to download and send to this return address:
Cosmokiss
PO BOX 228
Hitchin
Herts
SG4 0WW