Delivery

We respect your confidentiality. All products are shipped discreetly in a brown box with absolutely no indication as to the contents and we will never make your details available to any third party company for marketing purposes. Delivery charges and timescales vary depending on the type of products ordered, the service you select, delivery address and unforeseeable disruptions to delivery services.

Please note that certain products may be subject to additional terms and conditions of sale relevant to the delivery charges and/or timescales applicable to that product. Delivery will be to the UK or international address specified in your order. If no one is available at a residential or other address at the time of delivery, and the parcel is too big to fit through a letterbox, a card will be left with instructions on where to collect your parcel or how to rearrange delivery.

All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order. Cosmokiss shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control. In the UK, delivery charge refunds can only be made in accordance with your legal rights under the Consumer Protection (Distance Selling) Regulations 2000 and other applicable legislation. Similar rights may apply for some international deliveries. For further information about your legal rights contact your local authority Trading Standards department or consumer advice centre (for example the Citizen’s Advice Bureau for UK customers).

Goods that are in stock are dispatched within 24 hours. If we are out of stock, we would expect to dispatch the goods in about 12 days. If there’s a delay with any products customer will be notified by email as soon as we are aware.

United Kingdom
Goods are dispatched by the choice you select during checkout

Royal Mail: If customer is not in when their parcel arrives they will keep the package at their local depot for 7 days enabling them to pick it up. After 7 days the parcel then returns to us.

DPD: If you are using this service please provide an email address and mobile number. DPD will contact customer by text or email to notify them of a delivery time and date. If this is not convenient for customer, they have the option to change it. DPD will attempt delivery 3 times, if they are still unsuccessful after this time the parcel is returned back to us.

Southern Ireland
Goods are dispatched by Royal Mail Recorded delivery if the parcel weighs less than 2kg. Over 2kg then goods are sent via DPD International shipping rates apply.

Europe
Goods are dispatched by Royal Mail Recorded delivery if the parcel weighs less than 2kg. Over this weight then goods are sent via DPD International

Rest of World
Goods are dispatched by Royal Mail Recorded delivery if the parcel weighs less than 2kg. Over this weight then goods are sent via DPD International

The charges

UK Postal Charges

 

Up to 2kg of Goods:

Royal Mail Tracked48 Delivery (2 – 3 working days) £3.28
this service will provide a tracking number and can be tracked at any stage of the delivery process. This service also is insured and requires a signature.

Royal Mail Tracked24 Delivery (1 – 2 working days) £4.68
this service will provide a tracking number and can be tracked at any stage of the delivery process. This service also is insured and requires a signature.

Royal Mail First Class Delivery (1 – 2 working days) from £2.71
This service is available for low cost orders making postage a lot more affordable, we don’t recommend using this delivery service for high value orders. If a parcel is lost there is no insurance available for this service or tracking information once the parcel leaves our warehouse. Any loses will have to be replaced at your cost.

Royal Mail Overnight Delivery (1 working day) £6.40 (up to 500g)
up to 1kg: £6.95
up to 2kg £8.95
Over 2kg £23.35
This service will provide a tracking number and can be tracked at any stage of the delivery process.

Courier Charges
Up to 30kg of Goods:

DPD Classic Next Day £4.78
delivery service with a 1 hour delivery window – Weight up to 30kg per parcel, £4.78.
(Deliveries are between 8am-6pm Mon-Friday). Includes a Text/email notification.
Customer will receive texts and email notifications and also calling cards, if they have not re-arranged delivery, than there is a charge for the returned order.

Remote Location Delivery Charges
it has recently come to our attention that certain areas in the UK cost us a premium to reach by courier. Remote locations in Scotland, Channel Isles, and Isle of Man & Isle of Wight tend to be the frequent ones. If your parcel requires this additional shipping charge we will advise you.

Europe and Southern Ireland Delivery charge 
See below

Rest of World
See below

 

Royal Mail Tracked International.

Tracked is a fast service. This service will provide a tracking number:
Western Europe 3-5 days delivery
Rest of Europe 3-5 days delivery
Rest of World 3-7 days delivery

Tracked International Delivery Countries
Andorra
Austria
Belgium
Brazil
Canada
Czech Republic
Denmark
Estonia
Finland
France
Germany
Hong Kong
Iceland
Irish Republic
Liechtenstein
Luxembourg
Malaysia
Netherlands
New Zealand
Portugal
Singapore
Spain
Sweden
Switzerland
USA
Azores (Portugal)
Balearic Islands (Spain)
Canary Islands (Spain)
Corsica (France)
Faroe Islands (Denmark)
Madeira (Portugal)
Monaco (France)

 

Weight Price £ Weight Price £ Weight Price £ Weight Price £
100g 6.82 600g 9.90 1100g 12.70 1600g 15.45
200g 7.55 700g 10.45 1200g 13.25 1700g 16.00
300g 8.15 800g 11.10 1300g 13.80 1800g 16.55
400g 8.75 900g 11.65 1400g 14.35 1900g 17.10
500g 9.35 1000g 12.20 1500g 14.90 > 2000g N/A

Royal Mail (Europe) International Signed for service.

This service covers any European countries: Albania Armenia Azerbaijan Belarus Bosnia and Herzegovina Bulgaria Croatia Cyprus Denmark Georgia Greece Hungary Ireland Italy Kazakhstan Kosovo Latvia Lithuania Macedonia Malta Moldova Monaco Montenegro Norway Poland Romania Russia San Marino Serbia Slovakia Slovenia Turkey Ukraine Vatican City (Holy See) This service will provide a tracking number.

Weight Price £ Weight Price £ Weight Price £ Weight Price £
100g 6.17 600g 9.25 1100g 12.05 1600g 14.80
200g 6.90 700g 9.85 1200g 12.60 1700g 15.35
300g 7.50 800g 10.45 1300g 13.15 1800g 15.90
400g 8.15 900g 11.00 1400g 13.70 1900g 16.45
500g 8.75 1000g 11.55 1500g 14.25 > 2000g N/A

   Royal Mail (Rest of World) International Signed for service.

This service covers any country that is not on the Tracked service mentioned above

Weight Price £ Weight Price £ Weight Price £ Weight Price £
100g 7.39 600g 13.32 1100g 18.82 1600g 24.32
200g 8.65 700g 14.42 1200g 19.92 1700g 25.42
300g 9.85 800g 15.52 1300g 21.02 1800g 26.52
400g 11.05 900g 16.62 1400g 22.12 1900g 27.62
500g 12.22 1000g 17.72 1500g 23.22 > 2000g N/A

 

Redelivery Charges
occasionally customers fail to pick up their order from the local depot once the initial delivery attempt has been made if they were out. After a week the parcel is shipped back to us. Unfortunately the redelivery charge to dispatch the goods back out is not subsidized.

Cancelled Orders

If an order is cancelled after dispatch the full delivery costs (not the subsidized charge) will not be refunded. This includes packing, staff time and box used.
If customer has a faulty item, there is a freepost address customer may use. Please email us for the address. Click here to email us

The freepost address is only for the use of returning faulty items. When we receive the item back here it will be checked, if the item is not faulty and the freepost address has been used, then there will be a charge of £3.10 plus vat for the cost of postage.